Reservation Policy

This Reservation Policy explains how bookings are made, confirmed, changed, and managed for the consultancy services offered on this website.

All services are digital and appointment-based. No physical goods are supplied.

1. Booking Process

Reservations can be made through the website checkout process or through direct contact where applicable.

A booking is only confirmed once payment has been successfully completed and a booking confirmation has been issued by email.

Each reservation is made for a specific service, date, and time. Please make sure all details are correct before completing your booking.

2. Reservation Confirmation

After a successful booking, you will receive a confirmation email with the relevant service details and, where applicable, meeting information or next steps.

If you do not receive confirmation within a reasonable time, please check your spam or junk folder before contacting us.

3. Service Availability

All bookings are subject to availability.

While we aim to accommodate preferred times where possible, specific time slots cannot be guaranteed until the reservation has been confirmed.

4. Rescheduling

If you need to reschedule a consultation, please contact us as soon as possible.

Where permitted by the service terms, rescheduling requests should be made at least 24 hours before the scheduled appointment time.

Rescheduling may be offered once, subject to availability. Repeated changes may not be possible.

5. Cancellations

Cancellation terms depend on the service purchased and are also set out in the Refund Policy and Terms & Conditions.

In general, cancellations made before the consultation begins may be eligible for review under the stated service rules. Once a consultation has started, the service is normally treated as in progress.

6. Late Arrival and No-Shows

If you arrive late for a booked consultation, the session may still end at the originally scheduled time in order to respect the next appointment.

If you do not attend your consultation and no prior notice is given, the booking will normally be treated as a no-show and may be non-refundable.

7. Client Responsibilities

It is your responsibility to:

• provide accurate contact details
• ensure your email inbox is working properly
• attend the consultation at the agreed time
• supply any requested information in advance where needed
• notify us promptly if you need to make changes

We are not responsible for missed bookings caused by incorrect contact details or failure to check emails.

8. Monthly Retainer Reservations

Where a Monthly Advisory Retainer is purchased, the service is reserved for the relevant monthly period as described on the service page.

Support and consultation time are provided within the active billing period only, subject to the included service scope.

9. Digital Delivery

All services are delivered digitally through consultation, email, PDF, document file, or online meeting.

Because no physical products are involved, there is no shipping or postal delivery requirement.

10. Changes to This Policy

We may update this Reservation Policy from time to time to reflect changes in our services or booking process. The latest version will always be available on this website.

11. Contact Us

If you have any questions about a reservation, please contact us at:

ELIZABETH HORNE ASSOCIATES LTD
The Old Bakery Felday Glade
Holmbury St. Mary
Dorking
England
RH5 6PG

Phone: +44 7978 000000
Email: elizabethhorneassociates@hotmail.com