Privacy Policy

ELIZABETH HORNE ASSOCIATES LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, book a consultation, or use our services.

1. Who We Are

Company Name: ELIZABETH HORNE ASSOCIATES LTD
Address: The Old Bakery Felday Glade, Holmbury St. Mary, Dorking, England, RH5 6PG
Phone: +44 7978 000000
Email: elizabethhorneassociates@hotmail.com

For the purposes of data protection law, we are the data controller of the personal data collected through this website.

2. Information We Collect

We may collect and process the following information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Message or enquiry details
  • Booking and consultation details
  • Payment-related information processed by secure third-party payment providers
  • Technical data such as IP address, browser type, device information, and website usage data
  • Any other information you choose to provide to us

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries
  • Arrange and manage bookings
  • Deliver consultancy services
  • Send booking confirmations and service-related emails
  • Prepare consultation notes, PDF summaries, or action plans where applicable
  • Process payments and manage accounting records
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data on one or more of the following lawful bases:

  • Contract – where processing is necessary to provide the service you have purchased
  • Legitimate interests – where processing is needed for the normal operation and improvement of our business
  • Legal obligation – where we must keep records for legal, tax, or accounting purposes
  • Consent – where we ask for your permission, for example for certain cookies or marketing communications

ICO guidance states that privacy information should tell people the lawful basis being used, and that the lawful basis may affect which rights are available in each case.

5. How We Share Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • payment processors
  • website hosting providers
  • email service providers
  • booking or form software providers
  • professional service providers who help us operate the business

These providers may process data on our behalf and are only permitted to use it for the agreed purpose.

6. Data Retention

We keep personal data only for as long as necessary to:

  • respond to your enquiry
  • deliver services
  • maintain business records
  • meet legal, tax, and accounting obligations

If we do not have a fixed retention period for a particular type of data, we will use the criteria relevant to the purpose for which the data was collected. ICO guidance says that if you do not have a specific retention period, you should tell people the criteria used to decide how long information is kept.

7. Your Rights

Depending on the circumstances and applicable law, you may have the right to:

  • be informed about how your data is used
  • access your personal data
  • request correction of inaccurate or incomplete data
  • request erasure of your data
  • request restriction of processing
  • object to processing in certain circumstances
  • request data portability in certain cases

The UK GDPR and ICO guidance confirm these rights, including the right to be informed, access, rectification, erasure, restriction, portability, and objection.

8. Subject Access Requests

You may ask for a copy of the personal data we hold about you.

If you make a subject access request, we will respond without delay and within one month of receiving the request, unless an extension is permitted by law. ICO guidance states that SARs can be made verbally or in writing and are normally answered within one month.

9. Cookies

Our website may use cookies and similar technologies to support functionality, improve performance, and understand how visitors use the site.

Essential cookies may be used where necessary to operate the website or provide services requested by you, such as remembering items in a basket or supporting site security. Other cookies may require your consent before being placed on your device. ICO guidance says you must tell users if you set cookies, explain what they do and why, and obtain consent unless an exception applies for essential cookies.

You can manage or disable cookies through your browser settings.

10. Marketing Communications

We will only send marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us directly.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

No method of transmission over the internet is completely secure, and while we take appropriate steps to protect data, we cannot guarantee absolute security.

12. International Data Transfers

If any of our trusted service providers store or process data outside the UK, we will take appropriate steps to ensure that your personal data remains protected in line with applicable data protection law.

13. Children’s Privacy

Our services are intended for adults and business users.

We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations.

The latest version will always be published on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

ELIZABETH HORNE ASSOCIATES LTD
The Old Bakery Felday Glade
Holmbury St. Mary
Dorking
England
RH5 6PG

Phone: +44 7978 000000
Email: elizabethhorneassociates@hotmail.com